IMPORTANT INFORMATION ABOUT US
LICENSING & CONTACT INFORMATION
Rise Wealth Limited (FSP1009565) t/a Mortgageadvisors.co.nz (“we”, “us”, “our”) holds a licence issued by the Financial Markets Authority to provide financial advice services.
You can contact us at:
Phone: 0800 93 0000 or 027 616 0000 Email: info@mortgageadvisors.co.nz
Address: The Loft, Suite 2, 391 Rosebank Road, Avondale, Auckland 1026
NATURE & SCOPE OF FINANCIAL ADVICE SERVICES
Our advisers provide financial advice about:
• Mortgages and personal lending.
• Determining how much you can afford to borrow (within lenders affordability guidelines).
• Selecting an appropriate lender and mortgage structure.
• How to structure your repayments to pay off your mortgage sooner.
• Structuring and refixing your current lending.
We provide financial advice services in relation to the following lending products:
• Mortgages
• Personal loans
• Top Ups
• Fixed rate rollovers
• Debt consolidation
• Business loans
• Motor Vehicle Finance
LENDERS
We provide advice in relation to loans provided by the following lenders:
Main Bank Lenders (for home loans)
| ANZ |
| SBS |
Non-Bank Home Loan Lenders
| Avanti Finance |
| China Construction Bank |
| First Mortgage Trust |
| Finbase |
| Liberty Finance |
| Southern Cross Partners |
| Pepper Money |
| Basecorp Finance |
| Xceda |
| Cressida Capital |
Business Loans Referral Partners
| Prospa |
| BizCap |
| Avanti Finance |
Other Lenders/ Referral Partners including Personal Lending
| ASAP Finance |
| Better Finance |
| CFML Loans |
| DBR |
| Equity Now |
| Fico Finance |
| Funding Partner |
| General Finance |
| Go Lend |
| Gold Band Finance |
| Heartland Bank |
| ICBC |
| MB Private |
| Metro Finance |
| Pallas Capital |
| Pioneer Finance |
| Property Funding Trustees |
| Simplify |
| Strata Funding |
| Unity |
| Vincent Capital |
| Zagga |
COMMISSION
For mortgages and loans, we receive commissions from some of the lenders we can provide recommendations for. If you accept the loan recommended to you, the lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the lending and will vary depending on the lender. Your adviser will confirm the commission amount.
From time to time, lenders may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
FEES
Generally we do not charge you a fee for our services. This is because we are usually paid by way of commission from the lenders of the loans we recommend. However there are some situations where fees may apply.
· On occasion, some lenders may not pay a commission. In this situation, we may charge you a fee. The fee payable will be a fair reflection of the time required to obtain a loan approval for you. This fee can be added to your loan amount and will be paid to us at the time your loan is advanced.
· Where we have obtained an approval from a lender who does pay commission, but you decide not to proceed with the loan, we may charge you a fee based on a fair reflection of the time required to obtain a loan approval for you.
· Should you proceed with a loan implementation after advice from your adviser and then repay or refinance your loan within 28 months of your loan being advanced, without giving your adviser the opportunity to assist you with a refinance, we may charge you a fee for the time spent to get the initial loan approved and implemented.
Any fees relating to advice that may apply will be discussed and agreed with you prior to obtaining loan approval. Exact amount of fee will be quoted, Once we know the nature and scope of advice is required. Where a fee is charged, you will be issued with an invoice. This will be payable within 14 days or as otherwise agreed to with your adviser.
MANAGING CONFLICTS OF INTEREST
To ensure that our financial advisers prioritise your interests above their own, they follow an advice process that ensures that their recommendations are made on the basis of your goals and circumstances you disclose to the adviser. Our advisers complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process.
DISPUTES AND COMPLAINTS
If you are not satisfied with our financial advice service you can make a complaint by contacting us at info@mortgageadvisors.co.nz, or by calling 027 616 0000. When we receive a complaint, we will consider it using our internal complaints process:
We will acknowledge your complaint within 2 working days.
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL). FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FSCL by phone on 0800 347 257 or by emailing complaints@fscl.org.nz
DUTIES INFORMATION
Rise Wealth Limited and our financial advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that the advisers give advice. We and our advisers are required to:
· give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests
· exercise care, diligence, and skill in providing you with advice
· meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
· meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
This is only a summary of the duties that we and advisers have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz